Contact

Contact Us

Please do not call for any order-specific questions unless you urgently need to cancel. Our phone customer service may not have immediate access to order information due to helping in-person customers or assisting in the warehouse, so the contact form is the most reliable way to receive complete up-to-date information.
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Please fill out the form below to contact us if you do not find the information you need from our FAQs. Customer service hours are 10AM-7PM, Monday through Friday. We will not be able to reply outside those hours. Please do not send multiple emails or call and email for the same issue, as it will slow our team down in resolving your issue.

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If you are seeking information about a delayed figure preorder, you can find our release date tracker with the most recent item information at this link. If your item is not listed, you can reach out to us for more information.

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If you have any problems when you check out or add items on your cart, we would appreciate if you could try it again with Firefox, Chrome or latest Internet Explorer to make sure the issue is not browser- related. Thank you very much for your cooperation.

Write Us
  • Please do not send multiple emails about the same issue. If you have not received a reply, it's because our team is already working to resolve all the inquiries in our queue. Submitting multiple emails slows down the process.

  • We do not handle order-specific inquiries over the phone. While you may call our store for general questions, please do not use it to request changes or updates on orders, as our operations utilize "paper trails."

  • WAIT! Before you click "submit," did you check our FAQs?